Frequently asked questions

Please allow 10 - 14 business days to process your order. Based on the type of shipping you've chosen, your wig will arrive with the estimated transit schedule below.

  • Standard U.S.: 4 to 14 business days after shipping
  • Expedited U.S.: 2 to 6 business days after shipping
  • Two-Day U.S.: 2 business days after shipping
  • One-Day U.S.: 1 business day after shipping

Wigs come in sizes small, medium and large.

  • Small wigs are 51-52 cm in circumference
  • Medium is 53-54 cm in circumference
  • Large is 55-56 cm in circumference

Measuring your head for the correct fit is an important step in choosing your perfect Uppercut wig. Follow these easy steps to measure your head. If you are in between sizes, we recommend ordering the larger size.

If you are unsure about how a style will fit, or which size you should order, feel free to email with any questions.

Yes we do.

Because of the personal nature of our product, we offer a money-back guarantee if you are not completely satisfied with your wig. We accept wigs postmarked within 10 days after you receive it, provided it is returned unaltered and unworn, in its original condition, with original tags intact. Shipping is not refundable.

To help you find The Uppercut you love, you may also exchange your wig within 10 days of receiving it for one up to the same value. To take advantage of our exchange policy, please email

Return instructions will be included with your order. 

We want to make the return process as easy as possible for you. When sending the package to us, please include your full name, billing/shipping address, and order number or email address. This information will help us get the refund to you as soon as possible. If you are exchanging your purchase for a new item, please tell us the style, size and color of the new item that you would like.

Yes, we do! There is a shipping calculator at checkout that is based on the buyer's zip code.

Virgin hair wigs can usually be dyed. Premium Processed hair wigs may not take color consistently. It is best to let experienced professionals do the dying. We recommend testing a small lock of hair on the underside of the wig.

The Uppercut's wigs are available exclusively online.

Wigs are under warranty for 6 months against all manufacturing defects.

There are various methods for securing your wig.

Your wig will come with two clips on the ear tabs and a comb on the front. Additional clips and combs can be added to suit your preference and are available for purchase on our website. Clips and combs can easily be removed.

We sell a Wig grip, a comfortable lightweight band, which eliminates the need for any clips or combs and will hold your wig securely in place.

Our wig caps are also compatible with wig glue or tape.

Many insurance companies pay for wigs for individuals going through hair loss. Please call your insurance company and ask them if you are covered for a ‘cranial prosthetic’ under your plan. If you are, we will be happy to provide you with the necessary purchase documentation for your claim.

Yes! With 'Paypal Credit' you will have flexibility with the payments you make. Paypal credit offers six months of interest-free payment options. Simply click on the 'PayPal Credit' option upon checkout. 

Another option is to select SHOP PAY at checkout to pay in monthly installments.

Virgin, or unprocessed, hair refers primarily to hair with its cuticles intact so its strands continue to draw moisture from their “life source” and last longer. Because cuticles run in a specific direction, it’s far more complex to sew a virgin hair wig and therefore more expensive. Virgin hair is often, but not always, undyed, making it easier to dye to your exact specification.

Processed hair refers primarily to hair with its cuticles stripped, allowing strands to be sewn from either end. This can be an excellent cost-saver in exchange for a little less longevity. Processed hair is often, but not always, dyed, making it slightly harder to achieve a highly specific new hue.